Commitment to Online Security:
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by staff designated to handle online requests or concerns. All LTS agents and contractors with access to personal information obtained on the web site area are also bound to adhere to this policy.
Personal Information that Let's Tell Stories May Collect Online:
LTS collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, and complaint information. LTS may also collect business information from sole proprietorships and from individuals acting solely in their business capacity.
The LTS site does not seek to collect personal information from children under the age of 13. Our Web site is directed to adults who are interested in enhancing learning, entertainment and language development of children between the ages of preschool years and into elementary school. The design, content and language of our Web site therefore are designed for an adult audience.
How Let's Tell Stories May Use Personal Information Collected Online:
Personal information collected online will be used or shared for the purpose of providing requested information, goods or services; may be used by LTS to send information about additional goods or services; and, may be shared with or sold to any successor to or purchaser of part or all of the assets of the business.
LTS also will disclose personal information when it believes in good faith that such disclosures facilitate compliance with laws, including, for example, to comply with a court order or subpoena. We may also disclose personal information in order to enforce our Terms of Service, our site and game rules, and to protect the safety and security of our sites, ourselves and others.
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
All orders will normally ship within the next business day from San Diego, California, USA. Shipping and handling fees will be calculated in the shopping cart during checkout and before confirming your order. With standard shipping within North America, most orders will arrive in three to seven business days. For express delivery, call Customer Care at 1-760-603-0202 and confirm shipping method and cost. All items in an order must be shipped using the same delivery method and to the same location.
For International Locations, please contact CustomerCare@LetsTellStories.com or call 1-760-603-0202 for a quote before ordering.
Please provide the information requested below with all refunds and exchanges.
We can only accept returns for products purchased directly from Let's Tell Stories. If you purchased an Let's Tell Stories product from another source, please contact their customer service department for their return policy.
Unopened items in the original packaging may be returned to us for an exchange or refund within 30 days of your receiving the product.
If the item was damaged when delivered or does not work properly, you may return it within 30 days in exchange for the same product.
All returns must be accompanied by the receipt and/or packing slip.
Let's Tell Stories is not responsible for returns that are lost during shipping. Therefore, we recommend using Insured Parcel Post when returning a product.
Shipping and handling fees cannot be refunded unless the return is due to our error. All returns must be accompanied by the receipt and/or packing slip.
If you have any questions about our return policy, please call Customer Care at 1-760-603-0202.
Please send returns and exchanges to:
Let's Tell Stories
PO Box 131386
Carlsbad, CA 92013
and provide the following information: (you can print out the form and include with the return/exchange)
Let's Tell Stories Returns/Exchange Information
Reason for Return/Exchange: ___________________________
Please provide the Order # from your packing slip.
This will allow Let's Tell Stories to locate the original order
for an exchange and to credit your account when making a return.
Order Number: ____________________________________
If you are making a RETURN or EXCHANGE, the original
packing slip should be included, along with this information in order
to process your request.